Siliwangi Studio ("we," "our," or "us") is committed to protecting your privacy. As a digital solutions agency providing web development, virtual assistant, and graphic design services, we handle various types of data to enhance our offerings. This Privacy Policy outlines how we collect, use, store, and protect your information when you interact with our website or use our services.

1. Information We Collect

We collect different types of information based on how you interact with our services:

a. Personal Information

We collect personal data when you:

• Fill out contact forms or request quotes.
• Sign up for newsletters or updates.
• Engage with us via email, chat, or customer support.
• Register for our services or create an account.

This information may include your:

• Full name
• Email address
• Phone number
• Company name (if applicable)
• Billing information (for paid services)

b. Business and Project Information

If you engage us for digital solutions, we may collect details about your project, such as:

• Website specifications
• Design preferences
• Content requirements
• Business goals related to the project

c. Technical and Usage Data

When you visit our website, we automatically collect:

• IP address
• Browser type and version
• Device information
• Referring pages and time spent on our website
• Clickstream data and analytics

We use cookies and tracking technologies to improve website performance and user experience. You can control cookie settings through your browser.

2. How We Use Your Information

We use collected information to:

• Deliver our web development, virtual assistant, and graphic design services.
• Communicate with clients and provide customer support.
• Improve website functionality, security, and performance.
• Process payments and invoices.
• Personalize user experience and tailor services to client needs.
• Send marketing materials, promotions, and service updates (with consent).
• Conduct analytics to enhance our offerings.

3. Sharing and Disclosure of Information

We do not sell or rent your personal information. However, we may share it with:

a. Service Providers and Partners

To provide our services efficiently, we may share data with third-party vendors who assist with:

• Web hosting and cloud storage
• Payment processing
• Customer support tools
• Analytics and marketing services

These providers are bound by confidentiality agreements and only use data as required to support our operations.

b. Legal and Compliance Requirements

We may disclose information if required by law, such as:

• Complying with legal processes or governmental requests.
• Enforcing our terms and protecting our rights, security, and property.
• Preventing fraud, security breaches, or potential threats.

4. Data Security Measures

We implement industry-standard security practices to protect your data, including:

• Encryption of sensitive information.
• Secure payment gateways for transactions.
• Regular system monitoring and vulnerability assessments.
• Access controls and authentication measures.

Despite our efforts, no system is 100% secure. If a data breach occurs, we will notify affected users as required by law.

5. Your Rights and Choices

You have control over your personal data. Your rights include:

• Access & Correction: You can request a copy of your data or update incorrect details.
• Data Deletion: You may request the deletion of your personal data, subject to legal and contractual obligations.
• Marketing Preferences: You can opt out of promotional emails at any time.
• Cookie Management: You can adjust cookie settings through your browser.

6. Third-Party Links & Integrations

Our website may contain links to external sites or third-party services (e.g., social media platforms, payment processors). We are not responsible for their privacy practices. We encourage users to review the privacy policies of any third-party websites they interact with.

7. Data Retention Policy

We retain personal data for as long as necessary to fulfill our service obligations, legal requirements, and business needs. Once data is no longer required, we securely delete or anonymize it.

8. International Data Transfers

As a distributed team, we may process data in multiple locations. By using our services, you consent to your data being processed in countries that may have different privacy laws than your own.

9. Updates to This Privacy Policy

We may update this policy from time to time to reflect changes in our services or legal obligations. The latest version will always be available on our website. If significant changes occur, we will notify users via email or website announcements.

10. Contact Information

For privacy-related inquiries, please contact us:

Email: cs@siliwangistudio.com

Website: www.siliwangistudio.com

WhatsApp: (+62) 856 1010 432

By using our services, you acknowledge that you have read and understood this Privacy Policy.